Payment Policy

Last Updated: 26.07.2026

This document (hereinafter - "Policy") defines the payment procedure, tax aspects, and conditions for refunding money for services provided by Hosting PirateTM Enterprice (hereinafter - "Company", "we", "us"). All "Services" mentioned in the text are provided in accordance with the Terms of Service (ToS) and our other policies.

1. General Provisions

1.1. Scope of Application

  • This Policy applies to all paid services offered by our Company (hosting, server rental, backup, licenses, etc.).
  • If other payment or refund terms are specified in the description of a specific service, the special terms take priority (for example, a special promotion or separate agreement).

1.2. Mandatory Norms

  • If local legislation (for example, Russian Federation consumer protection laws, EU regulations, etc.) provides mandatory rules regarding payments and refunds, such norms take precedence over the provisions of this Policy.

1.3. Connection with Other Documents

  • This Policy is part of the agreement between the Company and the Client and should be interpreted in conjunction with the Terms of Service (ToS) and Privacy Policy.

2. Payment Procedure

2.1. Payment Methods

  • We accept various payment methods (bank cards, e-wallets, cryptocurrencies, etc.), a complete list is available in the relevant section of our website.
  • When choosing a specific payment method, additional fees or restrictions set by payment systems may apply.

2.2. Payment Currency

  • The invoice can be issued in various currencies (for example, USD, EUR, RUB, GEL), if supported by our payment partners. Conversion and fees are determined by the rules of specific banks or payment systems.
  • The Client is solely responsible for expenses associated with currency conversion (if the payment is made in a currency different from the invoice).

2.3. Terms and Regular Payments

  • In most tariff plans, services are provided on a prepaid basis (for example, month, quarter, year).
  • To continue services, payment must be made no later than the last day of the paid period (or other deadline specified in the tariff).
  • If payment is not made on time, the service may be suspended or canceled (see Terms of Service for details).

2.4. Taxes and Fees

  • Prices listed on the website may be presented without taxes (VAT, GST, local fees, etc.).
  • The Client is responsible for paying all taxes and fees that may apply under the laws of their country of residence, unless the Company automatically withholds them (in cases provided by law).

2.5. Payment Confirmation

  • Payment is considered completed when funds are credited to the Company's account in the payment system.
  • The Company may request additional confirmation from the Client (transaction screenshot, receipt) in case of disputes or delays in the operation of payment systems.

3. Refund Policy

3.1. General Refund Provisions

  • Refunds (partial or full) are possible in cases where the service significantly does not meet the stated characteristics, or there is a "money-back guarantee" in accordance with a promotion or tariff.
  • However, the Company may withhold a transaction fee that is not refundable by payment systems.

3.2. Exceptions

  • Services that are actually non-cancellable from third-party providers (domain name registration, SSL certificates, third-party licenses) are non-refundable.
  • If the Client was blocked for violating the Terms of Service or the law (distribution of illegal content, DDoS, fraud, etc.), a refund is not provided.

3.3. Request Submission Deadline

  • The Client must submit a refund request (ticket, e-mail, through the personal account) within 3 (three) calendar days from the moment the problem or discrepancy is discovered.
  • If a different "money-back guarantee" is specified in the tariff or promotion (for example, 7 or 14 days), this term applies.

3.4. Review Process and Timeframes

  • After receiving a refund request, the Company conducts an internal review.
  • Upon approval of the refund, funds are transferred to the Client using the same method they paid for the service (if technically possible) within 14 (fourteen) business days.
  • If the refund cannot be made by the same method, the Company and the Client will jointly agree on an alternative method (for example, bank transfer).

3.5. Partial Refund

  • If the Service was partially used by the Client (proportionally to the time of use or volume), the Company may offer a partial refund for the unused period, taking into account the payment system commission.
  • The final refund amount is calculated based on analysis (up to the day remaining until the end of the paid period) or according to the rules specified in the description of the specific tariff.

3.6. Payments for Backups and Storage

  • If the Client paid for additional data storage (backup), after termination (or non-payment) of the service, the Company has the right to delete the data and not compensate for the costs for the actually used period.
  • Refund of the backup cost is possible only if the backup service has not actually started or has not yet taken effect at the time of the request.

4. Grounds for Refusal of Refund

4.1. Violation of Terms

If the Client violated the Terms of Service (distribution of prohibited content, illegal activity) and was blocked, the right to a refund is lost.

4.2. Voluntary Refusal of Services

If the Client voluntarily refused services before the end of the paid period without a justified claim regarding quality, refunds are usually not made (except for cases specified in the tariff).

4.3. Force Majeure

If the interruption or quality of service provision was violated due to force majeure circumstances (see Terms of Service), the Company may be released from refund obligations, unless local legislation establishes otherwise.

5. Additional Terms

5.1. Mandatory Norms

If the legislation of the Client's country provides other mandatory rules for payment and refunds (for example, extended consumer rights), these rules take precedence over this Policy.

5.2. Changes to the Policy

The Company has the right to unilaterally amend this Policy by notifying the Client 14 days before the changes take effect (by publication on the website, email distribution, etc.).

5.3. Contact Information

  • For questions and claims regarding payment and refunds, please contact our support service: [email protected]
  • Detailed details (address, individual entrepreneur, legal entity) and other contact information are specified in the Privacy Policy and on the website.

6. Final Provisions

  • This Payment and Refund Policy is an integral part of the Terms of Service.
  • By using our Services, you confirm that you have read this Policy and agree to its provisions.
  • If you have any doubts or disagreement with any points, refrain from placing an order and contact us for clarification of details.

If you have any questions regarding payment or refunds, please contact our support service at [email protected].